Silverplay Casino Privacy Policy

Effective Date: January 1, 2026

SilverPlay is committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access SilverPlay Casino services, including registration, SilverPlay login procedures, and participation in promotional activities such as the SilverPlay bonus program.

1. Information We Collect

When you register with SilverPlay Casino or use SilverPlay Casino login features, we collect various types of information to provide our services and comply with legal requirements in Germany.

1.1 Personal Information

We collect personal data you provide during registration and account management:

  • Full name, date of birth, and nationality
  • Email address and phone number
  • Residential address and postal code
  • Government-issued identification documents
  • Payment information and banking details

1.2 Technical Information

SilverPlay automatically collects technical data when you access our platform:

  • IP address and device information
  • Browser type and operating system
  • Login timestamps and session duration
  • Cookies and similar tracking technologies
  • Gameplay history and betting patterns

1.3 Transaction Data

We maintain records of all financial transactions, including deposits, withdrawals, bonus activations, and wagering activity associated with your SilverPlay account.

2. How We Use Your Information

SilverPlay processes your personal data for specific purposes in accordance with German data protection laws and EU General Data Protection Regulation (GDPR).

2.1 Service Provision

  • Processing SilverPlay casino login requests and account authentication
  • Managing deposits, withdrawals, and payment transactions
  • Administering SilverPlay bonus offers and promotional campaigns
  • Providing customer support and resolving disputes
  • Maintaining accurate gaming records and transaction history

2.2 Legal Compliance

We use your information to fulfill legal obligations under German gambling regulations:

  • Verifying identity and age (18+ verification)
  • Preventing fraud, money laundering, and criminal activity
  • Implementing responsible gaming measures and self-exclusion programs
  • Reporting to regulatory authorities when required
  • Complying with tax and financial reporting obligations

2.3 Communication and Marketing

With your consent, SilverPlay may use your contact information to send promotional communications about new games, special offers, and updates to our services. You can opt out of marketing communications at any time through your account settings or by contacting customer support.

3. Data Sharing and Disclosure

SilverPlay does not sell your personal information to third parties. We only share data when necessary for service provision or legal compliance.

3.1 Service Providers

We work with trusted third-party service providers who assist in operating SilverPlay Casino:

  • Payment processors for deposit and withdrawal transactions
  • Identity verification services for KYC compliance
  • Game providers and software developers
  • Customer support platforms
  • Data hosting and security services

3.2 Legal Requirements

SilverPlay may disclose your information when required by law or to protect our legitimate interests:

  • Compliance with court orders or legal processes
  • Cooperation with law enforcement investigations
  • Reporting to German gambling regulatory authorities
  • Protection against fraud or security threats
  • Enforcement of our Terms of Service

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and your rights regarding your information.

4. Data Security

SilverPlay implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

4.1 Technical Safeguards

  • SSL/TLS encryption for all data transmission during SilverPlay login and transactions
  • Secure database storage with encryption at rest
  • Regular security audits and vulnerability assessments
  • Firewall protection and intrusion detection systems
  • Two-factor authentication options for enhanced account security

4.2 Organizational Measures

SilverPlay maintains strict internal policies and procedures:

  • Access to personal data is restricted to authorized personnel only
  • Regular employee training on data protection and privacy
  • Confidentiality agreements with all staff and contractors
  • Incident response procedures for potential data breaches

5. Data Retention

SilverPlay retains your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations.

Active account data is maintained for the duration of your relationship with SilverPlay Casino. After account closure, we retain certain information for legal compliance purposes:

  • Transaction records: minimum 10 years (German tax and anti-money laundering requirements)
  • Identity verification documents: minimum 5 years after account closure
  • Communication records: 3 years for dispute resolution purposes
  • Responsible gaming data: as required by German gambling regulations

6. Your Rights Under GDPR

As a user in Germany, you have specific rights regarding your personal data under the General Data Protection Regulation:

6.1 Access and Portability

You have the right to request a copy of all personal information SilverPlay holds about you. We will provide this data in a structured, commonly used format within 30 days of your request.

6.2 Correction and Deletion

You can update incorrect personal information through your account settings or by contacting customer support. You may request deletion of your data, subject to our legal retention obligations.

6.3 Restriction and Objection

You have the right to restrict processing of your data or object to certain uses, including marketing communications. You can manage these preferences in your SilverPlay account settings.

6.4 Withdrawal of Consent

Where processing is based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing prior to withdrawal.

6.5 Complaints

If you believe SilverPlay has not handled your personal data appropriately, you have the right to lodge a complaint with the German data protection authority (Bundesbeauftragter für den Datenschutz und die Informationsfreiheit).

7. Cookies and Tracking Technologies

SilverPlay uses cookies and similar technologies to enhance user experience and analyze platform performance.

7.1 Types of Cookies

  • Essential cookies: Required for SilverPlay login functionality and secure transactions
  • Performance cookies: Help us understand how users interact with our platform
  • Functionality cookies: Remember your preferences and settings
  • Marketing cookies: Track effectiveness of promotional campaigns (with your consent)

7.2 Managing Cookies

You can control cookie settings through your browser preferences. Note that disabling essential cookies may affect your ability to use certain features of SilverPlay Casino, including login functionality and bonus activation.

8. Third-Party Links

SilverPlay may contain links to third-party websites, including payment providers and game developers. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

SilverPlay Casino services are strictly for users 18 years of age or older. We do not knowingly collect personal information from minors. If we discover that a user is underage, we will immediately close their account and delete all associated data in accordance with German gambling regulations.

10. International Data Transfers

SilverPlay primarily processes data within the European Economic Area (EEA). In cases where data must be transferred outside the EEA, we ensure appropriate safeguards are in place:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions for countries with equivalent data protection standards
  • Additional technical and organizational security measures

11. Changes to This Privacy Policy

SilverPlay reserves the right to update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated through:

  • Email notification to registered users
  • Prominent notice on the SilverPlay Casino website
  • In-platform notifications upon your next SilverPlay login

Continued use of our services after policy updates constitutes acceptance of the revised terms. We encourage you to review this Privacy Policy periodically.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection Officer:

SilverPlay Data Protection Officer

Email: privacy@silverplays.org

We will respond to all legitimate requests within 30 days as required by GDPR.

Document Version: 2.0

Last Updated: January 1, 2026